With the increase of queries and grievances of the implementation of programs and services, especially during this pandemic, the Department of Social Welfare and Development (DSWD) Field Office Caraga have strengthened its public relations functions by training its staff on communication management.

DSWD Caraga, through its Social Marketing Section, conducted recently a Public Relations and Communication Management Workshop at Amontay Beach Resort, Nasipit, Agusan del Norte to equip grievance and information officers of the different programs and services of the Department, the proper ways of handling grievances and addressing queries/concerns of the public.

The activity also served as venue in capacitating the participants on how to handle crisis situations as well as to come up with a system that will efficiently deal with the various complaints related to the implementation of the programs and services of the agency from the public.

“There should be a standard process to be used (in addressing grievances). All scenarios should be considered,” OIC-Regional Director Ramel F. Jamen said as he encouraged the participants to always have compassion for the people.

“Put yourselves in the shoes of these people in need and always have the compassion in resolving their complaints,” Director Jamen added.

DSWD, which is the government’s arm responsible for advancing social welfare and protection of Filipinos, is doing all it can to innovate and come up with efficient systems to better address the needs of the people.